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Frequently Asked Questions

 

With Business Lines, Is there a contract length?
There is a 3 month minimum contract length. We do not believe in tying people in to long contracts. You must give us written notice if you wish to cancel your line or move providers elsewhere. You will pay rental for your line up until the day your service ceases with us.
Does it still cost £95.00+ VAT? if there is already a socket?
Yes - The work for us is the same if you have old wiring or not. The cost will be £95.00 + VAT for the new line(s) regardless of if an engineer calls to your property or not or if new wiring is needed.

Can I Have Broadband on the line?
Yes . Once the line is installed you can apply for Broadband from over 100 companies. We offer Green Broadband for Business clients, however you are free to use whoever you wish.

Click here for Green Broadband Pricing

How long does it take to install a line?
On average It takes 7 days to install a new line

Who will Install my new telephone line?
A BT Openreach engineer will visit to install your new line
BT have 3 types of appointment AM, PM or Daily. AM is between 8AM and 1PM, PM is between 12 noon and 6 PM and daily is between 8AM and 6PM
Please assure there is access for the engineer to avoid any missed appointment charges
Got A Question?
Please email us at faq@greentelecom.co.uk and we will post the answer here.

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